Pay Your Account

If you want to find out your number you can phone or email us.

If you are a Tenant it’s [email protected] or 0131 510 8540 option 4.

If you are an owner it’s [email protected] or 0131 510 8540 option 6.

If you have any difficulties making a payment please call or email us.

The easiest way to pay your rent is by Direct Debit. Once this is set up, payments will come out of your bank account automatically at a time and frequency to suit you – monthly, weekly, fortnightly, or 4 weekly.

Paying by Direct Debit  means that you don’t have to do anything for any changes that are required for your rent payments in future. We will deal with those for you, and will always notify you of any changes before they are applied.

If you would like to pay by Direct Debit, please call the Housing Management team on 0131 510 8540 to arrange this, ensuring you have your bank sort code and account numbers to hand.

Online – by debit or credit card

Payments can be made online by debit or credit card. This only takes a few minutes and can be done at https://manorestatespayment.org.uk/ or by going  to ‘Pay Your Rent’ under the ‘Tenants’ section of our website. Please ensure you include your tenancy reference number under ‘Information Required’.

Phone – by debit or credit card

AllPay’s automated phone payment service allows you to make payments by phone 24 hours a day, 365 days a year. You need your 19 digit AllPay Payment Reference Number in order to use this service. If you don’t already have this number, please contact us to request it.

You’ll then be able to make payments by calling AllPay on 0330 041 6497 and entering your Payment Reference Number followed by the amount you’d like to pay and your debit or credit card details.

Standing Order or Bank Transfer

You can make payments to our bank account by standing order or bank transfer. Please ensure you use your account reference number as the reference for these payments (shown as ‘Your A/C No’ on your factoring invoice). Payments should be made to:

Sort Code: 83-06-08
Account: 00299149

Payment Card

We can issue you with a Payment Card to make payments at any Paypoint outlet or Post Office. If you would like to use this method of payment and don’t already have a payment card, please contact us to request one.

At a Bank
Payments can be made at any branch of the Royal Bank of Scotland, using the details on your invoice. Other banks are likely to charge a fee

Cheques
Please be aware that there is likely to be a delay in payments by cheque being processed. Where possible, we would ask you to use one of the alternative payment methods.

If you do pay be cheque, please ensure that you either enclose the Giroslip from the bottom of the invoice or write your account reference number and address on the back of the cheque.

AllPay’s automated phone payment service allows you to make payments by phone 24 hours a day, 365 days a year. You need your 19 digit AllPay Payment Reference Number in order to use this service. If you don’t already have this number, please contact us to request it.

You’ll then be able to make payments by calling AllPay on 0330 041 6497 and entering your Payment Reference Number followed by the amount you’d like to pay and your debit or credit card details.

Direct Debit

You can set up regular payments by Direct Debit to cover this and future bills. Please call us to arrange this, ensuring you have your bank sort code and account numbers to hand.

Standing Order or Bank Transfer

You can make payments to our bank account by standing order or bank transfer. Please ensure you use your account reference number as the reference for these payments. Payments should be made to;

Sort Code: 83-06-08

Account: 00299149

At a Bank

Payments can be made at any branch of the Royal Bank of Scotland, using the Giroslip at the bottom of your invoice. Other banks are likely to charge a fee.

Cheques

Please be aware that there is likely to be a delay in payments by cheque being processed at the moment whilst staff are working from home. Where possible, we would ask you to use one of the alternative payment methods.

If you do pay be cheque, please ensure that you either enclose the Giroslip from the bottom of the invoice or write your account reference number and address on the back of the cheque.