Ways to pay your Rent

Direct Debit

The easiest way to pay your rent is by Direct Debit. Once this is set up, payments will come out of your bank account automatically at a time and frequency to suit you – monthly, weekly, fortnightly, or 4 weekly.

Paying by Direct Debit  means that you don’t have to do anything for any changes that are required for your rent payments in future. We will deal with those for you, and will always notify you of any changes before they are applied.

If you would like to pay by Direct Debit, please call the Housing Management team on 0800 093 8823  to arrange this, ensuring you have your bank sort code and account numbers to hand.

 

Online – by debit or credit card

Payments can be made online by debit or credit card. This only takes a few minutes and can be done at https://manorestatespayment.org.uk/ or by going  to ‘Pay Your Rent’ under the ‘Tenants’ section of our website. Please ensure you include your tenancy reference number under ‘Information Required’.

 

Phone – by debit or credit card

We’ve recently introduced a new automated phone payment service, which allows you to make payments by phone 24 hours a day, 365 days a year. If you would like to start using this service, please contact us so that we can issue you with your 19 digit AllPay Payment Reference Number.

You’ll then be able to make payments by calling AllPay on 0330 041 6497 and entering your Payment Reference Number followed by the amount you’d like to pay and your debit or credit card details.

 

Standing Order or Bank Transfer

You can make payments to our bank account by standing order or bank transfer. Please ensure you use your tenancy reference number as the reference for these payments. Payments should be made to;

Sort Code: 83-06-08

Account: 00299149

 

Payment Card

You can use your Payment Card to make payments at any Post Office. You can also use the same card to pay at any outlet using Payzone – this includes many supermarkets, local shops and garages.

Ways to pay your factoring bill

Online – by debit or credit card

The easiest way to pay your factoring bill is online by debit or credit card. This only takes a few minutes and can be done here. Please ensure you include your account reference number under ‘Information Required’.

 

Phone – by debit or credit card

We’ve recently introduced a new automated phone payment service, which allows you to make payments by phone 24 hours a day, 365 days a year. If you would like to start using this service, please contact us so that we can issue you with your 19 digit AllPay Payment Reference Number.

You’ll then be able to make payments by calling AllPay on 0330 041 6497 and entering your Payment Reference Number followed by the amount you’d like to pay and your debit or credit card details.

 

Direct Debit

You can set up regular payments by Direct Debit to cover this and future bills. Please call us on 0800 093 8823 to arrange this, ensuring you have your bank sort code and account numbers to hand.

 

Standing Order or Bank Transfer

You can make payments to our bank account by standing order or bank transfer. Please ensure you use your account reference number as the reference for these payments. Payments should be made to;

Sort Code: 83-06-08

Account: 00299149

 

At a Bank

Payments can be made at any branch of the Royal Bank of Scotland, using the Giroslip at the bottom of your invoice. Other banks are likely to charge a fee.

 

Cheques

Please be aware that there is likely to be a delay in payments by cheque being processed at the moment whilst staff are working from home. Where possible, we would ask you to use one of the alternative payment methods.

If you do pay by cheque, please ensure that you either enclose the Giroslip from the bottom of the invoice or write your account reference number and address on the back of the cheque.

Online Payments – Additional Info

Card payment processing for online payments is done by PayPal, we do not store card details nor do we share customer details with any 3rd parties.  See more information on our privacy policy here  http://www.manorestates.org.uk/privacy-policy/

Please note that, to increase the security of your transactions with us, we have recently deployed 3D Secure, into our payments process.  Your bank will now validate every transaction to keep you safe.  As a result there may be a small delay between clicking Pay Now and the payment being made.  Please be patient and do not press anything else during this period.

Contact Us About Payments

Use this form for queries specifically about payments

11 Washington Lane Edinburgh EH11 2HA

Call Us: 0800-093-8823

Email: info@manorestates.org.uk